Welcome to Outdoor Decor Sales’ FAQ section! We’ve compiled answers to common questions about our premium outdoor living products and services. Whether you’re transforming your garden or upgrading your patio, find the information you need below.
Product Questions
1. What types of outdoor products do you offer?
We specialize in high-quality outdoor living essentials across six curated categories: Gardening & Lawn Care, Outdoor Cushions & Pillows, Outdoor Decor, Outdoor Gazebos & Umbrellas, Outdoor Lighting, and Patio Furniture. Each piece is selected to help you create your perfect outdoor oasis.
2. Are your products weather-resistant?
Absolutely! We understand outdoor decor faces the elements. Our furniture, cushions, and decor items are specially chosen for their durability and weather-resistant properties. Specific material details are provided for each product.
3. Do you offer complete patio sets?
Yes! We’re proud to offer beautifully coordinated patio furniture sets perfect for creating a cohesive outdoor living space. These sets qualify for our Free Shipping on orders over $50.
Shipping & Delivery
1. Where do you ship from and how long does delivery take?
All orders ship from our Pennsylvania warehouse. Processing takes 1-2 business days. Delivery times vary by option:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
2. Do you ship internationally?
We proudly ship worldwide! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, simply enter your address to confirm availability.
3. How is my order packaged for shipment?
Every item is carefully packed in weather-resistant materials to ensure pristine condition upon arrival, whether destined for a coastal balcony or mountain retreat.
Returns & Exchanges
1. What is your return policy?
We stand behind our products! If you’re not completely satisfied, you may initiate a return within 15 days of delivery. Please email our customer care team at [email protected] to begin the process.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
Payment Options
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can shop with confidence knowing your financial information is secure.
Account & Order Management
1. How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping via DHL/FedEx, real-time tracking is available.
2. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
3. Do you offer gift wrapping or special delivery instructions?
While we don’t offer gift wrapping, you may include special delivery instructions during checkout. Our carriers will do their best to accommodate requests.
Still Have Questions?
Our customer care team is always happy to help! Contact us at [email protected] for personalized assistance with your outdoor decor needs.
Ready to create your outdoor oasis? Browse our collections today!