At Outdoor Decor Sales, we’re committed to making your outdoor living space beautiful and comfortable. Our shipping and returns policies are designed to give you peace of mind while shopping for your patio, garden, and outdoor decor needs.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to customers worldwide (excluding some Asian regions and remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: International customers may be subject to customs fees or import taxes, which are the customer’s responsibility and non-refundable.

Returns & Exchanges Policy

We want you to love your outdoor living purchases. If you’re not completely satisfied, we offer a simple returns process for most items.

Eligibility for Returns

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Important Exception: Due to hygiene reasons, we cannot accept returns on outdoor cushions & pillows unless they arrive damaged or defective.

How to Return an Item

  1. Contact our customer service within 15 days by emailing [email protected] with:
    • Your order number
    • Product name
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Wait for approval – We’ll respond within 2 business days with return instructions
  3. Package your item securely in its original packaging
  4. Ship your return to our warehouse at the address provided in your approval email

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • You’re responsible for shipping costs for the new item unless the exchange is due to our error
  • Exchanges are typically processed within 1-2 business days after we receive your return
  • The new item will be shipped via your selected shipping method

Damaged or Defective Items

If your outdoor decor item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost
  3. In some cases, we may ask you to return the damaged item

Return Shipping Information

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we cannot guarantee receipt of returned items
  • For international returns, any customs fees or import taxes are non-refundable

Our team at Outdoor Decor Sales is here to help you create your perfect outdoor space. If you have any questions about our shipping or returns policies, please don’t hesitate to contact us at [email protected].